About Dreamweave Bamboo Bliss
Dreamweave Bamboo Bliss was established in 2009 as an extension of our existing business, Bargain Sheet Sets, LLC. We are a small family owned business located in Columbus, Ohio. Bamboo Bliss was born through the ongoing process of researching new products and manufacturers for our bedding business. In the course of exploring new products, we came across bamboo sheets. Intrigued by the idea of utilizing a natural and renewable eco-friendly source for our fiber, we began researching and testing several bamboo bedding products and manufacturers. We were immediately attracted to the incredible softness and luxurious beauty of bamboo fabric, and of course the incredible natural qualities and health benefits of bamboo. Through meticulous research and testing we became educated on the many varying factors that determine the quality of the bamboo fabric composition and construction. We tried numerous combinations of yarn weights, weaves, thread counts, single ply and double ply yarns, etc., from a variety of manufacturers. Finally we discovered what has now become our Original Bliss line of bamboo sheets. At last we had found the perfect combination of quality yarn, weight, weave and construction. There was no other way to describe them--they were “Bamboo Bliss”. So, BAMBOOM! Our bedding business expanded to a bamboo bedding business.
As time passed, we continued to research and test new products to add to our line. Gradually we added our Original Bliss Duvet Cover Sets, Towel Sets and then our Natural Elegance line.
Our Natural Elegance line provides the same luxurious softness and beauty along with all of the wondrous qualities of our Original Bliss bamboo. But with this line we wanted to provide a slightly heavier thread weight, a deeper pocket fitted sheet and oversized flat sheets for more coverage to accommodate extra deep mattresses. Our Natural Elegance line also offers 7 sizes to fit almost any size mattress along with a wider range of colors, allowing us to provide our customers with more options to suit their needs. Overtime we’ve also introduced additional products to our Natural Elegance line, adding reversible duvet covers, pillow shams, euro shams, towels and most recently our bamboo coverlets--testing each and every product thoroughly, assuring each meets our standards of quality. Which brings us to…
Our Commitment to Quality
Dreamweave Bamboo Bliss is dedicated to delivering quality in everything we do. We begin with the highest quality products and carry that commitment through to every aspect of conducting business. These core principles are the strength of our business and what motivates us everyday:
Provide the Highest Quality Products: We are intent producing the best possible products for our customers. This is why we are always researching and testing products and looking for any areas that might need improvement. We maintain a close relationship with our manufactures to ensure that quality control is always overseen and maintained. We make certain that every customer request or concern is passed on to our manufacturer. If we get even one request for a new product, any type of feedback on our existing products (good or bad), or if any piece is found to have a flaw, it is forwarded to our manufacturer for inspection to address any and all issues and make certain everyone is aware that service and quality is always our first priority.
Provide the Best Possible Customer Service: We take great pride in providing service to you. Be it processing an online order, taking an order over the phone, responding to your questions, processing exchanges or returns or addressing any problems, we want to make certain your shopping experience as easy and pleasant as possible. We hope to establish lasting customer relationships, not just capture a one-time sale. That is why we want to hear from you. If you have a question, we want to answer it. If there is a problem, we want to know about it. If there is a product you're looking for and we don't have it, let us know. We may want to add to our product line or we may be able to help you find it elsewhere. In short, please feel free to contact us. We're here to help.
Treat All Customers with Honesty and Integrity: We want our customers to make an informed decision when shopping with us. Therefore, it is our goal to provide as much information as possible about each and every product. That’s why we provide detailed information showing the exact dimensions of our bedding, the thread count, thread weight and weave, as well as a product comparison feature, where you can click to compare the differences in our two lines. When shopping, be sure to review our detailed Product Descriptions, so you can be sure to get the best possible product to suit your needs. We know sometimes this information can be a lot to take in, so please don’t hesitate to contact us with any questions. We’re happy to help.
Feel free to call us at 1-888-806-6178. We’re happy to take your order over the phone or answer any questions you might have. We are a small company, and we provide the very best personal service. We don’t have a bank of phones with customer service reps, but we do our very best keep someone available to answer calls at all times during business hours. There are times we’re short handed, and are on the line with other customers. (We will never put a customer on hold to answer another call.) So if you get our voicemail, please leave a message. We will call you back ASAP. You can also click here to submit your questions through our Contact Us page. We are quick to respond to your questions here as well. We look forward to hearing from you.