Policies, Terms and Conditions

SHIPPING & DELIVERY TERMS AND CONDITIONS:

We offer free shipping on all U.S. orders over $100. And offer $15 off shipping to Canada on orders over $100 (use coupon code: CanShip at checkout). We ship either UPS Ground and USPS Ground Select as standard shipping on all orders. IN-STOCK orders generally take 2-3 business days* to process and ship out of our facility. *NOTE: This time frame is not valid on holiday season orders. If you need to receive an order by a certain date, you may need to choose an express delivery option. Also, please make a note of it in the Special Instructions when placing your order. There are several delivery options to ensure you receive your order according to your shipping preferences. Please contact us with any questions at info@bambooblisssheets.com or call 888-806-6178.

*PLEASE NOTE: Orders containing ANY PRE-ORDER items cannot ship out within the normal 2-3 business day timeframe. Generally pre-order items are available to ship within 2-3 weeks. (We ship complete orders together. We cannot ship regular in-stock items separately from pre-order items, because shipping costs are calculated based on weight of the entire order. Therefore shipping costs can as much as double when items are shipped separately. If you need in-stock items to ship separately from pre-orders, you may want to place a separate order for in-stock items. Please call or email for an estimated ship date on pre-order items. Due to circumstances beyond our control, we cannot guarantee delivery and processing times.)

The risk of loss and title for all merchandise ordered on this Web site passes to you  (the customer) when the merchandise is delivered to the shipping carrier. We are not responsible for any loss due to theft. If you wish, you can request a Signature Requirement for delivery. If you wish a Signature to be Required on delivery, please indicate this in the special instructions. All other orders will be left at the shipping address without notice. Please refer to Tracking Information sent from UPS or USPS to your email address (entered when placing your order) to obtain information and expected delivery date.

At this time, Bamboo Bliss Sheets ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Bamboo Bliss Sheets ships merchandise to Canada, but not to other international locations.

INTERNATIONAL SHIPPING TERMS AND CONDITIONS:

Customs and import duties will be applied by the country of destination of International orders when the shipment reaches its destination. Such charges are due upon receipt of the order, and are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Bamboo Bliss Sheets does not set these fees, nor do we receive any monies related to these fees. If the customs and import fees are not paid by the recipient, the shipment will be returned to Dreamweave Bamboo Bliss, and the customer who placed the order will be responsible for all fees incurred, including shipping cost to the destination and the return shipping costs.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Bamboo Bliss Sheets is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

 

RETURN & EXCHANGE POLICIES:

We accept returns and exchanges on all products that have not been used or removed from their packaging. Customers are permitted to unzip the package and feel the fabric look at the quality, but if the product has been completely removed from packaging and unfolded, we cannot accept the return. For sanitary reasons, if the product appears to have been used in any way or put on the bed, we cannot accept the return. In addition, it's impossible to refold the sheet sets, duvet covers etc. once they've been removed from their packaging. Therefore we cannot resell them. Towels are not so much of a problem, because they can be more easily be opened to see and feel them prior to use. See our Official Return and Exchange Policy below.

That being said, we do stand behind our products, if there is a problem with the construction etc. we want to know about it and will replace any piece that has a manufacturing defect (which has been very rare). See our 60 Day Guarantee below.

Our Official Return and Exchange Policy:

Products can be returned provided they have NOT been removed from their packaging. Products returned within 60 days of delivery, in their original condition and original packaging will be refunded at the original purchase price (minus the cost of shipping) or can be exchanged for a product of equal value. Shipping will NOT be refunded. Orders that qualified for free shipping will have our cost for shipping deducted from the original purchase price on the refund. The customer is assumes the responsibility of paying for and arranging return and exchange shipping, unless the product is deemed to have a manufacturer defect (see "60 Day Guarantee.." below). We can not accept returns on any merchandise that has been removed from packaging for health and safety reasons. Products returned after 60 days from the time of delivery or that are not in their original condition will be discarded and NO REFUND or EXCHANGE will be given.

60 Day Guarantee

60 DAY GUARANTEE AGAINST MANUFACTURER DEFECTS: Any piece found to have a manufacturer defect can be returned within 60 days of delivery and will be replaced at no cost to you. Please contact us immediately to report the defect. We will supply a return shipping label. 

PLEASE CONTACT US! WE ARE HERE TO HELP: Regardless of our official policies. Many times we can accomodate customers who have special requests or needs regarding shipping, returns or exchanges. Should you have any special requests, please contact us at 888-806-6178. Our goal is for all of our customers to be happy with their purchase and their shopping experience. If you have any questions or concerns, please contact us. We will do our best to satisfy your needs.

Registered users can submit return requests online for easier returns and exchanges. Just login to your account and view your completed orders to submit a return request.

Send returns with name, address and contact information to:
DreamWeave Bamboo Bliss
527 Kenbrook Dr.
Worthington, OH 43085

 

CANCELLATION POLICY:

CANCELLATIONS can be processed if your order has not been processed for shipment. *However Pre-Order Cancellations may incur a cancellation fee (see below). If your order has not been processed for shipment we will cancel your order at any time prior to shipment. However, if your order has been processed for shipment we cannot cancel. Therefore once the order has been received. You can return the item. Just follow our Return Policies above. Please contact us with any questions at info@bambooblisssheets.com or call 888-806-6178.

*PRE-ORDER CANCELLATIONS MAY INCUR A CANCELLATION FEE. Because pre-order shipments are pre-scheduled and pre-order shipments are based on pre-orders placed through our web site, pre-order cancellations are subject to a cancellation fee. A fee of up to 10% of your order total may be imposed at our descretion. We try not to impose this fee, but scheduled pre-orders shipments do require us to incur additional manufacturer and shipping fees. We will not impose this fee unless we feel the cancellation has caused our company to incur additional fees. Please contact us with any questions at info@bambooblisssheets.com or call 888-806-6178.

 

TERMS OF USE:

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Bargain Sheet Sets LLC, BambooBlissSheets.com and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Bamboo Bliss Sheets believes that customer conduct violates applicable law or is harmful to the interests of Bargain Sheet Sets LLC, BambooBlissSheets.com and its subsidiaries.

 

COPYRIGHT NOTICE:

 

BambooBlissSheets.com Privacy Policy

Use these quick links to jump to the different sections below.

Information Collection
Information Usage
Information Protection
Cookie Usage
3rd Party Disclosure
3rd Party Links
Google AdSense
CalOPPA
COPPA
Fair Information Practices
Can Spam Act
Our Contact Information

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This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

 

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.

 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
      • To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
      • To improve our website in order to better serve you.
      • To allow us to better service you in responding to your customer service requests.
      • To administer a contest, promotion, survey or other site feature.
      • To quickly process your transactions.
      • To send periodic emails regarding your order or other products and services.

 

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
      • Help remember and process the items in the shopping cart.
      • Understand and save user's preferences for future visits.
      • Keep track of advertisements.
      • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders.

 

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Third party links

We do not include or offer third party products or services on our website.

 

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. 

We use Google AdSense Advertising on our website.

Google, as a third party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented the following:
      • Remarketing with Google AdSense
      • Google Display Network Impression Reporting
      • Demographics and Interests Reporting
      • DoubleClick Platform Integration

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

 

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:
      • On our Privacy Policy Page

Users are able to change their personal information:
      • By emailing us
      • By calling us
      • By logging in to their account
      • By chatting with us or contacting us via forms on our web site

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

It's also important to note that we do not allow third party behavioral tracking

 

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

 

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
      • Within 1 business day

We will notify the users via in site notification
      • Within 1 business day

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

 

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

Send order notifications confirming your order, notify you of any information regarding your order, to send order shipment tracking information, and to inform you of future company news, info and sales and promotions. The information we send will only pertain to BambooBlissSheets.com and Bargain Sheet Sets, LLC. We do not and will not share your email address with any other company or entitiy that is not affiliated with Dreamweave Bamboo Bliss (BambooBlissSheets.com) and Bargain Sheet Sets LLC.

To be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@bambooblisssheets.com, and we will promptly remove you from ALL correspondence.

 

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

https://www.bambooblisssheets.com
527 Kenbrook Drive
Worthington, OH 43085
US
info@bambooblisssheets.com
888-806-6178

Last Edited on 2015-08-14